Kyle and his team exceeded my expectations in listing my property. Their market understanding and marketing skills led to a higher listing price and a sale in just 3 days, outperforming all other agents.

Where do I begin with Kyle? A year and a half of weekly open houses. A dozen offers. In and out of escrow. All the highs and lows of looking for a house in LA, and he was there every step of the way. Researching, coaching, negotiating, advocating, and making sure I found the perfect house. It took time, but we found that perfect house and I couldn’t have done it without Kyle.Anyone looking to navigate the complicated, dynamic, and ever-changing real estate landscape in Los Angeles doesn’t need a realtor, they need a partner, and that person is Kyle.

I worked with Serene Team on two occasions: First, Kyle Draper/Howard Cheng on the purchase of a multi-family in Mid City (that I am also living in) in 2021, and second, Kyle Draper/Howard Cheng/Vanessa Mccaffrey on the sale of DTLA condo in 2022. SHORT VERSION (TLDR): Amazing team and unparalleled service/patience; straight deal-closing machines. 10/10 would hire them again and will probably never work with another realtor if it’s in my control. LONG VERSION:Working with Serene Team was one of the best experiences I've had with a service provider of any nature and type, including attorneys I pay $1000+/hr. They consistently performed beyond my expectations. As a busy executive, I can't stress how easy they made the purchase and sale process through a combination of unparalleled service/responsiveness and no-bs, substantive advice. In addition to being excellent at their jobs, they’re just great people and very easy to get along with. Undisputably top-tier. **Service**I don't even know where to start here. They were (a) proactive in providing information and insight, and (b) almost always available to answer any questions and field ideas (if not, they would get back to me quickly). For me, this was an incredible value-add since I’m so busy at work. That level of diligence is hard to find. As with the best people, working with them was entirely frictionless. I can’t say the same for any realtors I’ve worked with in the past. In addition to Kyle, Howard, and Vanessa, the entire vertical from their assistants to their closing team are of similar quality. Their team was organized, responsive, and tech-forward (cloud storage for diligence materials, online schedules/maps/calendar invites for viewings, etc.). If I forgot to provide something, they followed up immediately and, when I needed something, I never felt like I was pulling teeth. I think that speaks volumes to how they run their business - “A” players from top to bottom. I have to give a special shout-out for the marketing video they did for my condo sale. Serene Team shot a full-blown marketing video for a small 1 bedroom condo in DTLA with actors and professional production. I never would have expected this for such a small property and attribute our ability to exit that property in part to their marketing chops.**Advice/Knowledge**In addition to top-end service, Serene Team gave me excellent advice. From identifying the properties and negotiating offers during the purchasing process, to positioning, pricing, and marketing during the sale process, I found them very knowledgeable about the LA market as a whole, special considerations (inspections, etc.) as well as deal negotiation/execution.??As a buyer, I would describe myself as a pain-in-the-a** because, unlike most buyers looking for a home, I was looking for a long-term investment property that I would live in for a few years before renting it out and moving to a house; however, I wanted the property to generate alpha on a relative basis, I didn’t care what kind of property it was (e.g., house, multi-family, condo, etc.) and, despite the 2020-2021 real estate bonanza, I wanted to pay a fair price so I could see near term ROI. In addition to giving me a no-bs point of view, they helped me to refine my search (by area, property type, etc.), proof properties I was looking at, and run rental/price analyses on the properties. During escrow, they also helped me to filter between material and non-material inspection issues while giving fairly accurate off-the-cuff estimates for repairs (along with vendor contacts) that helped me to determine true pricing.?? From a deal negotiation perspective, I found their advice balanced and useful; I never got the sense that they would push a deal to close for commission. Moreover, they were able to temper some of my more aggressive deal negotiation tendencies and were always focused on closing the deal on favorable terms (which I appreciated).

Working with Pilar and her team at Serene Team was the best decision we could have made to buy our home in the Los Angeles area. We were essentially one and done! We were able to buy a home in a neighborhood that we love and Pilar negotiated with the seller to secure necessary repair credits for the home before we moved in. Our deal was so great our lender basically told us it was a steal! This won't be everyone's experience, but PIlar and her team were very thoughtful in managing our expectations around the market and sometimes even giving the brutal truth, which was very necessary to hear. Her team was very communicative, provided clear instructions, and was patient with us on when we were ready to seriously go out and view homes and put in offers. Pilar and her team know what they're doing and we're lucky to have had them as our agents!

We can’t recommend Kyle Draper, the Serene Team, and Howard Cheng enough! As first-time homebuyers, we were pretty clueless, but they were so patient with us, helping us look at houses across three counties. They always made us feel like we were their top priority, even with last minute requests.Kyle and Howard were not only professional and efficient, but they also made the whole process fun—something we never expected through what we thought would be a stressful experience! They walked us through everything, answered all our questions, and kept us laughing the entire time.In the end, we beat out 8 other offers on our house AND saved $40K, which we didn’t even think was possible, but Howard and Kyle made it happen. Even now, we still use the contractors they recommended!If you want a team that goes above and beyond, these are your people. They made a stressful process so much easier, and we couldn’t be happier with the outcome!

Kyle is truly an outstanding real estate agent. He’s is gifted at making sure your offer stands best among a sea of others. We were in for a competitive condo and we got accepted and even bested an offer with a higher price. Seriously, the other offer was for $10,000 more and we were the ones that got it. It really was a crazy time to buy a house with COVID restrictions and protocols, but Kyle made us feel safe and taken care of. My fiancé and I are overjoyed and I can’t recommend him and his team enough.